Privacy Policy

This Privacy Policy explains how SOVHELM collects, uses, stores, and protects information when people visit the website, request a consultation, or use SOVHELM workspace services. Customer deployments, hosting region, support access, and data processing requirements may also be governed by a separate agreement.

Information we collect

We may collect contact information such as name, work email, company, role, portfolio type, and messages submitted through forms. If SOVHELM workspaces are used, workspace data may include ventures, legal entities, OKRs, projects, tasks, risks, compliance obligations, decisions, comments, mentions, notifications, attachments, audit logs, and user activity.

How we use information

We use information to respond to requests, provide product walkthroughs, operate and improve the service, maintain security, support users, manage onboarding, and improve product features. We do not sell personal information.

Website analytics

We use privacy-conscious first-party analytics to understand website traffic, referral sources, campaign performance, demo interest, and consultation request conversion. These events are used in aggregate and do not store raw IP addresses. Where available, coarse location such as country may be recorded to understand market demand.

Workspace data

Workspace content belongs to the organization or user that provides it. SOVHELM is designed around private workspaces, venture-level separation, scoped roles, and auditability. Access to workspace data is limited to authorized users and operational support needs.

AI and customer data

We do not use customer workspace data to train AI models. Assisted features may process workspace content to provide operating signals, summaries, reminders, search, or related product features for the customer’s own workspace.

Assisted operating signals

Assisted features may process workspace content to identify stalled work, missed replies, risks, deadlines, and founder-level priorities. These features are designed for private operating workflows, with controls matched to the deployment model.

Service providers

We may use trusted providers for hosting, analytics, email delivery, form handling, support, logging, and infrastructure. These providers should only process information as needed to provide their services and are reviewed as part of SOVHELM’s operating controls. Customers with stricter requirements can request deployment and subprocessor review during onboarding.

Security

We use administrative, technical, and organizational safeguards appropriate to the service. No system is perfectly secure, but SOVHELM is structured around workspace isolation, access control, audit records, and private deployment options as core product principles.

Retention

We keep information only as long as reasonably needed for the purposes described above, unless a longer retention period is required for legal, security, operational, or audit reasons.

Your choices

You may request access, correction, or deletion of personal information by contacting us. Some information may need to be retained where required for legal, security, audit, or legitimate operational reasons.

International use

SOVHELM is operated by SOVHELM LLC, a Wyoming limited liability company in the United States, and may be accessed from different countries. Hosting region, support access, subprocessors, and data transfer terms are separate matters. Data protection requirements vary by region, and production terms should be reviewed for the jurisdictions where customers and users are located.

Government and legal requests

We only disclose customer data where legally required. Where legally permitted, we aim to notify the customer before disclosure and challenge requests that are improper, excessive, or not valid for the relevant jurisdiction.

Contact

For privacy questions, contact privacy@sovhelm.com.