Privacy Policy

This Privacy Policy explains how SOVHELM collects, uses, stores, and protects information when people visit the website, request a consultation, or use SOVHELM workspace services. Customer deployments, hosting region, support access, and data processing requirements may also be governed by a separate agreement.

Information we collect

We may collect contact information such as name, work email, company, role, portfolio type, and messages submitted through forms. If SOVHELM workspaces are used, workspace data may include ventures, legal entities, OKRs, projects, tasks, risks, compliance obligations, decisions, comments, mentions, notifications, attachments, audit logs, and user activity.

How we use information

We use information to respond to requests, provide product walkthroughs, operate and improve the service, maintain security, support users, manage onboarding, and improve product features. We do not sell personal information.

Website analytics

Optional first-party website analytics run only after you choose Allow analytics. You can decline or withdraw using Analytics preferences in the footer. We also respect browser Do Not Track and Global Privacy Control signals. Declining does not prevent you from using the website, demo, enquiry form or checkout.

With your permission, we record public page paths, a short-lived random session reference, broad referral and approved campaign categories, device category, country where available, and clicks such as opening the demo or checkout. We do not include raw IP addresses, full referral URLs, search terms, form contents, email addresses or private workspace records in these analytics events. The session reference is pseudonymous, is not a customer identifier, and is not joined to an app account or billing identity. Reports contain aggregate counts, not browsing histories.

The current public site does not use third-party advertising trackers or advertising cookies. Your analytics choice is stored on your device for up to 180 days. If you allow analytics, a random reference is kept in session storage and expires after 30 minutes of inactivity or when that tab's session ends. Withdrawing clears that reference and stops future events; it does not identify or erase events already received. New analytics events are retained for up to 90 days and removed by daily maintenance. A disabled maintenance job may delay deletion and is an operational fault, not an extension of the retention policy.

Subscription and account-delivery records are processed separately to provide and operate the service. Restricted SOVHELM operators may see aggregate subscription and activation counts alongside website statistics, without connecting individual browsing sessions to those records. We do not use session recordings or send analytics to an AI model. Essential security and hosting logs are separate from optional website analytics.

Workspace data

Workspace content belongs to the organization or user that provides it. SOVHELM is designed around private workspaces, venture-level separation, scoped roles, and auditability. Access to workspace data is limited to authorized users and operational support needs.

AI and customer data

We do not use customer workspace data to train AI models. Assisted features may process workspace content to provide operating signals, summaries, reminders, search, or related product features for the customer’s own workspace.

Assisted operating signals

Assisted features may process workspace content to identify stalled work, missed replies, risks, deadlines, and founder-level priorities. These features are designed for private operating workflows, with controls matched to the deployment model.

Service providers

We may use trusted providers for hosting, analytics, email delivery, form handling, support, logging, and infrastructure. These providers should only process information as needed to provide their services and are reviewed as part of SOVHELM’s operating controls. Customers with stricter requirements can request deployment and subprocessor review during onboarding.

Security

We use administrative, technical, and organizational safeguards appropriate to the service. No system is perfectly secure, but SOVHELM is structured around workspace isolation, access control, audit records, and private deployment options as core product principles.

Retention

We keep information only as long as reasonably needed for the purposes described above, unless a longer retention period is required for legal, security, operational, or audit reasons.

Your choices

You may request access, correction, or deletion of personal information by contacting us. For deletion request steps, see Account and Data Deletion. Some information may need to be retained where required for legal, security, audit, or legitimate operational reasons.

International use

SOVHELM is operated by SOVHELM LLC, a Wyoming limited liability company in the United States, and may be accessed from different countries. Hosting region, support access, subprocessors, and data transfer terms are separate matters. Data protection requirements vary by region, and production terms should be reviewed for the jurisdictions where customers and users are located.

Government and legal requests

We only disclose customer data where legally required. Where legally permitted, we aim to notify the customer before disclosure and challenge requests that are improper, excessive, or not valid for the relevant jurisdiction.

Contact

For privacy questions, contact privacy@sovhelm.com.